Scanning Service

Setup

• How can I register additional family members in the ScanningService?
• I live (partly) abroad and therefore have an international address for which I would like to subscribe to the ScanningService. Is that possible?
• I am often abroad, is there an alternative ScanningService for me?
• I have an active forwarding with Swiss Post. Can I additionally subscribe to the ScanningService? (e.g. change of residence, temporary forwarding)
• I want to receive all letters digitally and no longer receive physical mail. Is that possible?
• Do I still need my letterbox with the ScanningService?

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Scanning

• I no longer receive physical mail after subscribing to the ScanningService. Why?
• How is a multi-page letter, e.g. with 10 pages, scanned? (Example: AGM invitations with printed annual reports)
• Why do I continue to receive my mail physically and not in the Swiss Post-App?
• Which letters cannot be scanned?
• Do I also receive my scanned mail somewhere other than in the Swiss Post-App, e.g. via email?
• Is all content scanned with the ScanningService?

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Redirection

• Where do I see whether and how my ScanningService forwarding has been set up?
• I'm going on holiday, what do I need to consider regarding the ScanningService?
• Is it possible to use the ePost ScanningService with a PO box address?

Change of address

• I cannot change my address. What do I need to do?
• I got married, where can I change my surname and address?
• What do I need to consider if I move and have activated the ScanningService?

Costs

• How much does the ePost ScanningService cost and what is all included?
• How is the ePost ScanningService billed to me?
• Where do I find the overview of my ScanningService subscriptions?

File destruction

• I wanted to order an original document that was scanned, but I forgot. The 25 days have now passed. Can I still order the document afterwards?

Cancellation

• I accidentally subscribed to the ScanningService. What should I do?
• How can I cancel the ePost ScanningService? What happens to my documents and to ordering original documents in the event of cancellation?
• I no longer have a ScanningService, but my forwarding is still active. What do I need to do?
• I have cancelled my ScanningService. Why does it not run until the end of the subscription?
• How can I convert my monthly ScanningService subscription into an annual subscription?