Setup
- Which ePost models are available and how do they differ?
- How can I register additional family members in the scanning service?
- I (sometimes) live abroad and so have a foreign address at which I would like to run this service or receive mail.
- I am often abroad, is there an alternative scanning service for me?
- I have an active redirection with the Post. Can I order the scanning service from ePost Service AG in parallel? (e.g. change of residence, temporary redirection)
- I would like to receive all letters digitally and not receive any more post physically. Is that possible?
Scanning
- I no longer receive any physical post since I installed ePost and subscribed to the scanning service. Why is that?
- How is a multi-page letter dealt with, e.g. with 10 pages of print? (Example: general meeting invitations with printed annual reports)
- I receive letters posted to my home instead of in the ePost app. Why is that?
- What letter cannot be scanned in?
- Will I get my scanned post somewhere else as well as delivered to the app, e.g. via e-mail, etc.?
- Will all content be scanned?
Redirection
Change of address
Costs
File destruction
Cancellation
- How can I terminate the ePost Scanning Service? If I terminate, what will happen with my documents or orders for original documents?
- I no longer have a scanning service but my redirection is still active. What do I have to do?
- I have cancelled my scanning subscription. Why does it not run up to the end of the subscription?
- How can I switch my monthly ePost subscription to a yearly subscription?