After activating the ScanningService, you will automatically receive a confirmation via digital letter in your inbox. This means that the paid subscription has been successfully set up.
Note: The ScanningService is only activated after your active consent to the Terms and Conditions and your personal confirmation. Accidental activation is not possible.
- Click on "My digital post"
- Go to "Profile" at the bottom of the menu
- Tap on "Widget Store"
- In the "My Widgets" tab, you will see your active subscriptions (for example, the ePost ScanningService).
Cancel the ScanningService yourself
- Open the Post app and tap on "My digital post".
- Go to "Profile" → "Widget Store" → "My Widgets".
- Select the ScanningService and deactivate it. The subscription will continue until the end of the current billing period.
If the activation was indeed a mistake
Contact support via the email address with which you registered in the Post app at ePost. Submit your request via the ePost Support Platform or use the support chat (bottom left on the platform).
Note on refunds: A refund is only possible if no letters were scanned during the short activation period and the service was therefore not used. If letters were detected and scanned, the ScanningService has functioned and the subscription must be paid for.
For an annual subscription, please contact support via the ePost Support Platform – they will review the case and clarify the next steps.