If delivery fails or your shipment shows the status "Failed", we will notify you automatically. You will receive a message in ePost as well as a push notification on your device so that you can respond quickly.
In the "Sent" folder, the "Failed" status includes a link to a support article explaining the possible causes and how to update your document before sending it again.
Note: If the recipient neither accepts nor declines an ePost Registered letter within seven days, the letter is legally deemed to have been delivered (deemed service). This status does not indicate an error but confirms a legally valid delivery.
Request a refund
If you would like to request a refund, please contact ePost Support.
If possible, include your confirmation receipt. If it is no longer available, please provide the following information:
- ePost ID (shown on the receipt, starting with "ePost2026…")
- Registered email address
- Date of dispatch
- Recipient's address
- Transaction amount
Submit your request via the ePost Support platform or use the support chat located in the bottom-left corner of the platform.