My bank does not process the ePost invoice

If your bank does not process the invoice, first check the payment directly in the Post app, under "My Digital Post". There you initiate the payment, which is then authorised in your banking app.

How to pay an invoice in the app

1. Open the invoice in the digital inbox.
2. Tap on "Pay now".
3. Tap on "Add bank account" and search for or select your bank.
4. Tap on "Next", then on "Complete".
5. A green check mark will appear for submission. Afterwards, the app switches to your banking app.
6. Authorise the payment in the banking app (approve).

Note: The actual authorisation takes place in your banking app. If nothing arrives there or the banking app rejects the payment, it is usually due to the bank account details, not ePost.

If it still does not work

1. Check if your bank account is active in the app: Profile menu → "Bank accounts" → "Activate bank account".
2. Try the payment again via "Pay now".
3. If the problem persists, contact your bank directly. Ask them to check the account connection and ensure that authorisation of invoices for third parties is enabled.