Check the following four points: bank connection, document type, completeness of the data and confirmation of the payment order.
1. Bank connection
To settle a bill directly via the Swiss Post-App, «My digital mail» section, you must link a bank account. Please check whether your account is connected correctly, or link it accordingly. Note that not all banks support the connection to the Swiss Post-App.
You can find out how to link your bank account in our support area: Paying.
2. Document type
Each document is assigned a specific document type. As a rule, the system automatically recognises a bill as such. However, you can change the document type manually:
- Open the Swiss Post-App.
- Tap «My digital mail»
- Open the desired digital letter or bill in the inbox
- Tap the title of the digital letter. A menu «Edit digital letter» opens. Scroll down there and select «Bill» as the document type. Then tap the black button «Save» at the bottom
3. Completeness of the data
It may happen that the system does not recognise or transfer all data correctly. Therefore check the billing data (amount, date, reference number, etc.) for completeness and add to it if necessary. You can edit and adjust missing or incorrect data directly there before transmitting the payment to your bank.
4. Confirm the payment order
Every payment order that ePost transmits to the bank must be confirmed by you again in the bank's e-banking portal before the bank actually executes the payment.