Account Relationship
To settle a bill directly via the application, a bank account must be linked. Please verify that your account is correctly associated or link it accordingly. Kindly note that not all banks support integration with the ePost app.
Document Type
Each document is assigned to a specific document type. Typically, an invoice should be recognised as such. However, you may modify this classification yourself. Open the document (PDF), then click the downward arrow beneath the title. Select “Edit letter,” and subsequently set the document type to “invoice.”
Completeness of Data
Occasionally, the system may not recognise all data or may not transfer it correctly. Therefore, it is advisable to verify the invoice details (such as amount, date, reference number, etc.) for completeness and add any missing information if necessary.
Confirming a Payment Order
Every payment order transmitted from ePost to the bank (in the case of Credit Suisse) must be confirmed again within the bank’s e-banking platform before the payment is executed.